Refund policy
The short version
You have 30 days from delivery to send it back for a refund. If it arrived faulty or damaged, we cover everything, and you may not need to send it back at all.
Returns
To be eligible for a refund, the item needs to reach us within 30 days of the delivery date, in the condition you received it, with the hose and bracket if your set included them.
Start a return by emailing bowtiedblinky@gmail.com with your order number. We will reply with a return address and instructions. Please do not send anything back before you hear from us. Parcels sent to the wrong address cannot be refunded.
Cartridges
Unused, still sealed cartridges can be returned within the same 30 days. Once a cartridge has had water through it we cannot resell it, so used cartridges are not refundable. That does not affect your right to return the showerhead itself.
Who pays return postage?
- Changed your mind, or it does not suit your bathroom: you cover return postage.
- Faulty, damaged, or we sent the wrong thing: we cover it, and you may not need to return the item at all. Email us first.
Refunds
Once your return arrives we inspect it and email you either way. Approved refunds go back to your original payment method within 3 to 5 business days of that email. Your bank or card issuer may take a few more days to post it, and that is out of our hands.
Original shipping was free, so we do not deduct anything. We refund the full price you paid.
Faulty items
If it leaks, cracks or stops working through no fault of your own within 30 days of delivery, email us with your order number and a photo or a few seconds of video. We will replace it or refund you, your choice.
Beyond 30 days, contact us anyway. We would rather hear about a problem than not.
What is not covered
- Damage from fitting it with a wrench or pipe tool. This threads on by hand.
- Damage from cleaning products or descalers that attack plastic.
- A cartridge that has reached the end of its life. That is normal use, not a fault.
- Items modified or repaired by someone other than us.
Cancelling an order
Email us as soon as you can. If the order has not entered processing we will cancel it and refund you in full. Once it has shipped, it becomes a return.
Exchanges
The fastest way to move between sets is to return the first one for a refund and place a new order, so you are not waiting on two transit times back to back.
Questions
Email bowtiedblinky@gmail.com. A real person reads it, usually the same business day.